Contact Us

Customer Service

Mon. - Fri., 8 a.m. to 5 p.m.
(209) 526-7337 or
(888) 335-1643 toll-free
customerservice@mid.org

Please be advised that MID may take up to one (1) business day to reply to all email correspondence.

MID CARES

for Low Income Customers
(Community Alternative Rates for Electric Service)

Your enrollment in MID CARES reduces your fixed monthly charge from $31.00 to $12.40, and includes a 23% discount on the first 850kWh you use each month for a period of up to three years, or as long as you qualify.

Use the chart below to see if you would qualify.

The total income (before taxes) of all people in your household must be at or below:

MID CARES Income Guidelines *
Number of people in your household Monthly Income for all household members Annual Income for all household members
1 $3,407 $40,880
2 $3,407 $40,880
3 $4,303 $51,640
4 $5,200 $62,400
5 $6,097 $73,160
6 $6,993 $83,920
For each additional household member add: $897 per month $10,760 per year
* Effective March 1, 2024

To Apply:

  1. Download one of the applications below.
  2. Print and fill it out.
  3. Include a copy of your MID electric bill. The name on the MID bill and the name on the application must be the same.
  4. Include proof of one month's income received within the last three months for everyone in your household.
  5. Mail the completed application and support documents to the address listed on the application form.

Applications and Required Form:

English:   Application in English - (PDF)
Application in Large Font - (PDF)
 
Spanish:   Solicitud de Inscripción en Español - (PDF)
Solicitud en Español con letra Grande - (PDF)
 

Applications are also available by calling this toll free number:
(866) 645-6625 (Monday through Friday, 8 a.m. to 5:00 p.m.)

These documents are in PDF format. To read them you must have Adobe Acrobat Reader software installed on your computer. Download a free version of it from Adobe's web site.

Assistance:

If you need assistance completing this application:
Please call (209) 526-7435, or bring your information to MID office at 1231 11th Street, Modesto. For  TDD/TTY call  California Relay Service at  (800) 735-2929 TTY.

Check the status of your application after you have applied:
You can also call (866) 645-6625 to check the status of your application after you have applied. The toll free number is active Monday through Friday, 8 a.m. to 5:00 p.m. excluding holidays.

More Information About MID Cares: Questions and Answers

Customers who qualify for the Medical Life Support Rate program may be eligible to receive both discounts.
  • POWER OUTAGES
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  • or (888) 335-1643 toll-free
  • Say or press 3.
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  • (209) 526-8222 (day or night)
  • Toll Free (888) 897-8222 (day or night)
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