Questions and Answers
for the MID CARES for Low Income Customers

Contact Information

Customer Service
Mon. - Fri, 8 a.m. to 5 p.m.
(209) 526-7337 or
(888) 335-1643 toll-free

MID Office
1231 11th Street,

Mon-Fri. 8am - 5pm

Examples of proof of income are:

  • Pay stubs totaling one month of income.
  • Your yearly social security summary or benefit letter.
  • A copy of a recent disability or unemployment statement or pay stub.

How Long Before I See the Discount?

  • If approved, your discount will show up on your MID bill in about 4 to 6 weeks.

When Will I Have to Apply for the Discount Again?

  • You will receive a 60 day notice to recertify the discount before it expires.

How Much Will the Discount Lower My Bill?

  • Your enrollment in MID CARES (Community Alternative Rates for Electric Service) reduces your fixed monthly charge and includes a 23% discount on the first 850kWh you use each month.

What Other Help Can MID Offer?