Contact Us

Customer Service

Mon. - Fri., 8 a.m. to 5 p.m.
(209) 526-7337 or
(888) 335-1643 toll-free
customerservice@mid.org

Please be advised that MID may take up to one (1) business day to reply to all email correspondence.


Questions and Answers about MID CARES

for Low Income Customers

Examples of proof of income are:

  • Pay stubs totaling one month of income.
  • Your yearly social security summary or benefit letter.
  • A copy of a recent disability or unemployment statement or pay stub.

How Long Before I See the Discount?

  • If approved, your discount will show up on your MID bill in about 4 to 6 weeks.

When Will I Have to Apply for the Discount Again?

  • You will receive a 60 day notice to recertify the discount before it expires.

How Much Will the Discount Lower My Bill?

  • Your enrollment in MID CARES (Community Alternative Rates for Electric Service) reduces your fixed monthly charge and includes a 23% discount on the first 850kWh you use each month.

What Other Help Can MID Offer?

  • POWER OUTAGES
  • (209) 526-7337
  • or (888) 335-1643 toll-free
  • Say or press 3.
  • EMERGENCY CONTACTS
  • (209) 526-8222 (day or night)
  • Toll Free (888) 897-8222 (day or night)